www.voglaire.com (hereinafter the "Site") aims to inform you of our practices of treatment and protection of your personal data,
as defined below.
We invite you to read carefully all the information we provide and if you have any questions, contact us.
"Data": means any information that directly or indirectly identifies a natural person by reference to an identification number or to one or more elements that are specific to that person. You will never be asked to provide so-called "sensitive" personal data, such as your racial or ethnic origins, your political, philosophical or religious opinions, or concerning your income or tax situation.
Your Data is only collected for the strict use and understanding of the Site and its Services as well as for the purposes described in Article 4.
Newsletter: Informational, promotional or advertising email sent by the Sales Operator to Users who have provided their contact information in order to perform the Sales Operator's Services.
"User" / "You": means any person using the Site's Services.
2 - Consent
By using our Services, you agree to provide true information about yourself and you understand and agree that your Data may be collected, used, stored and transmitted to third parties as described below for the purposes of providing the Services you wish to benefit from.
The communication of false information is contrary to the General Conditions of Use of the Site accessible at the following URL link: https://www.voglaire.com/conditions-generales-utilisation
3 - Collected data
We may collect the following categories of Data:
a. Browsing on the Site
Connection data. Each time you connect to the Site, we passively collect information such as, but not limited to, the IP address of your computer, the date and time of connection, and information about your browser.
Navigational Data. We also collect information that identifies how you access the Site, which pages you visit and for how long.
b. Telephone Bidding and Auction Orders and Online Request for Estimate
When you place a Purchase Order or Telephone Bid, or when you request a free online estimate, we collect certain information such as your full name, mailing address, e-mail address, telephone number, date of birth, purchase history and details, and the number and amount of your bids.
This information is required by the Sales Operator to comply with the legal obligation of formal identification of its customers to which it is subject in the context of the fight against money laundering.
c. Subscription to a Newsletter
This information is required by the Sales Operator in order to send you Newsletters corresponding to the desired subject and sales specialties.d. Bank details
When you pay for an auction slip online, we ask for your bank details to ensure payment of your slip or to guarantee your participation in the auction.
When you make an advance deposit, your details are requested to guarantee your payment of a lot in the event of an award in your favor. The Sales Operator may decide to deduct the amount deposited before the sale as a guarantee pending your full payment.
However, these Data are transmitted directly to the payment provider of the Sales Operator, the company Ingenico, certified PCI-DSS through its own services.
If you refuse to pay your bill online, the Sales Operator will contact you and proceed with the payment of your bill according to the means described on the Site.
We do not retain such Data, which is collected and stored securely by the Sales Operator's payment provider, Ingenico, which is PCI-DSS certified. This standard is an international security standard whose objectives are to ensure the confidentiality and integrity of cardholder data and thus secure the protection of card and transaction data.
When you place a Purchase Order or a Telephone Bidding request on the Site, your bank details are requested by the Sales Operator to check the validity of your bank account. However, this data is only kept for the duration of the auction.
4 - Purposes of collecting your Data
Your Data is collected to enable us to provide you with the Services and to meet one or more of the following purposes:
-To enable the use of the Site,
-To provide a history of the Purchase Orders and Telephone Bidding requests submitted,
-To ensure the proper execution of transactions initiated by Users such as Purchase Orders and Telephone Auctions,
-To ensure a free estimation service of the goods offered;
-To propose an effective customer service, in particular in terms of assistance in using the Site, and in managing complaints,
-To constitute a file of Users, customers and prospects,
-To send Newsletters, solicitations and promotional messages according to the preferences selected among the categories of proposed objects,
-To elaborate commercial statistics and of frequentation of the Services internally,
-To manage any disputes arising from the use of the Services and the Site,
-To fight against fraud,
-To manage your requests for access, rectification and opposition to the collection of your Data,
-Respect our legal and regulatory obligations.
We inform you, at the time of the collection of your Data, if certain Data must be filled in or if they are optional. If you do not fill in these mandatory fields, you will not be able to access the Services.
Subscription to our Newsletter is done by means of a checkbox on the corresponding page of the Site.
It is possible to unsubscribe from the Newsletters at any time by clicking on the unsubscribe link at the bottom of the emails received.
If the unsubscribe link does not work, you can unsubscribe by sending a message to the address mentioned in Article 13.
5 - Recipients of the Data
a. Our service providers
We share your Data with our own service providers located in the European Union, in particular to carry out services and actions at the request of and on our behalf, such as checking the validity of your telephone number, sending promotional and marketing emails or SMSs or allowing us to manage your transactions.
We use and process your login data to identify, delimit and remove malfunctions and errors in the telecommunications systems.
We may also use the connection data to detect any illegal use of the telecommunication systems and services.
b. Legal authorities
In accordance with applicable legal provisions, the Sales Operator may be required to provide information to the relevant authorities and courts for the purpose of criminal prosecution. The Sales Operator may not inform you of the disclosure of your Data to authorized third parties.
How long we keep the Data
We only retain your Data for the period necessary to perform our Services and up to three (3) years after you subscribe to the Newsletter.A t the end of this three (3) year period, the Sales Operator may contact you again to ask if you wish to continue to receive information on the Sales Operator's products and services. In the absence of explicit positive action on your part, your Data will be archived or deleted in accordance with applicable law.
In accordance with Article L.123-22 of the French Commercial Code, the Sales Operator archives all data of successful bidders for ten (10) years from the end of the contractual relationship for billing and accounting purposes.
Similarly, the Data of the successful bidders are archived for the management of contracts between merchants and non-traders or between merchants for a period of five (5) years from the end of the contractual relationship in accordance with Article L.110-4 of the Commercial Code. In accordance with article 213-1 of the French Consumer Code, this period may be extended to ten (10) years when the contract is concluded electronically with a consumer and concerns a sum equal to or greater than 120 euros, and the Sales Operator guarantees access to the winning bidder at any time if he/she so requests.
At the end of this period, the Sales Operator undertakes to erase or anonymize the data in its possession.
7 - Security
We have implemented technical and organizational security measures to ensure the security, integrity and confidentiality of all your Data to prevent it from being lost, stolen, damaged, distorted or distributed to unauthorized persons.
We store your Data on servers located within the European Union.
8 - Cookies
Cookies are text files stored in your browser. They are created when a User's browser loads a particular website: the website sends information to the browser, which then creates a text file.
Each time you return to the same site, the browser retrieves the file and sends it to the website's server.
You can also continue your navigation while refusing cookies under the conditions described below.
a. Cookies used
The Sales Operator uses the services of Google Analytics to collect information about your use of the Site.
Google Analytics is a marketing analysis service operated by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Google Analytics uses codes made up of text and numbers that will be stored on your device and that will make it possible to analyze the use of the Services.
The information generated by the cookie about your use of the Services (including your IP address) will be transferred to and stored by a Google server.
Google will use this information for the purpose of evaluating your use of the Services, compiling reports on website activity for website operators and providing other services relating to website and Internet usage.
Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.
Google Analytics stores information about:
-The pages you visit on the Site;
-The time you spend on each of these pages;
-The links that brought you to the Site;
-What you click on while browsing the Site.
We do not use re-targeting advertising cookies or any other marketing pixel service that indicates whether users have taken specific actions on a site after clicking on an advertisement on one of the pages.
Google Analytics uses the following cookies:
Used to count how many people visit the Site, distinguishing between users who have visited the Site before.
Used to monitor how often web page requests are made
The cookies that we issue allow us :
-To establish statistics and volumes of frequentation and use of the various elements composing the Site (headings and contents visited, path), allowing us to improve the interest and the ergonomics of our Services;
-To adapt the presentation of the Site to the display preferences of your terminal (language used, display resolution, operating system used, etc.) during your visits to the Site, according to the hardware and software for viewing or reading that your terminal has.
c. Managing cookie settings
To continue your browsing by refusing cookies, you can change your settings in your browser at any time.
Each browser has a different configuration for managing cookies and your choices. It is described in the help menu of your browser, which will allow you to know how to modify your wishes regarding cookies. Below is information about the major browsers.
We decline all responsibility for the consequences related to the degraded functioning of certain Services resulting from the impossibility of recording or consulting the cookies necessary for their functioning and that you would have refused or deleted.
You can also choose to specifically and solely oppose Google Analytics cookies by installing the add-on module accessible by clicking on the following link
9 - User's rights
The Data provided are necessary for the execution of the Services you have subscribed to. You cannot therefore withdraw your consent to the processing of Data necessary for the execution of the Service, unless you stop using the Services.
You may, however, view, modify, or request deletion of your Data for legitimate reasons at any time by contacting us as set forth in Section 13 below. The Sales Operator will provide information on the action taken within one (1) month of your request. Requests to restrict processing or for portability of Data shall be made under the same conditions. This period of one (1) month may nevertheless be extended by two (2) months, provided that you are informed of the reasons for the extension within the one (1) month period.
You may also object at any time to the processing of your Data to which you have previously given your specific consent for the purposes of prospecting.
The Sales Operator shall provide you, free of charge, with information about the Data stored about you. The information may be provided electronically if you so choose.
For your security, please understand that when requesting information or making changes, we must verify your identity. Your identification will not be retained as a result of your request.
The Sales Operator undertakes to notify all recipients of the Data processing of your request.
10- Fate of data after death
You have the right to formulate, with your specific consent, directives relating to the conservation, deletion and communication of your Data after your death. You may change or revoke these instructions at any time.
You may designate a person to carry out your instructions. This person is then entitled, upon your death, to take cognizance of the directives and request their implementation from the Sales Operator. In the absence of a designation or, unless otherwise directed, in the event of the death of the designated person, your heirs are entitled to take cognizance of your instructions and request their implementation from the Sales Operator.
In the absence of instructions or a statement to the contrary in your instructions, your heirs may exercise your rights to the extent necessary to:
-The organization and settlement of your estate. In this respect, your heirs may access the Data processing that concerns you in order to identify and obtain communication of information useful for the liquidation and distribution of the estate. They can also receive communication of digital assets or data similar to family memories that can be transmitted to the heirs;
-The taking into account of the death by the Sales Operator. In this respect, your heirs may object to the continued processing of your Data or have it updated.When your heirs request it, the Sales Operator must prove, at no cost to the applicant, that it has carried out the operations required by the heirs.
Disagreements between heirs on the exercise of these rights shall be brought before the competent district court.
Telephone bidding and online estimate requests.
The Sales Operator also reserves the right to modify or suspend, without cause, all or part of the Services.
Any modification or suspension of the Services does not entitle you to any compensation whatsoever.
12 - Disputes
In case of dispute relating to the use of your Data, you may refer to the Commission Nationale de l'Informatique et des Libertés.
13 - Contact
You may send any questions concerning your Data and the way we use them directly to: firstname.lastname@example.org or to the following postal address
Damien Voglaire Sales
Chaussée de Charleroi 162/8 - 1060 Brussels - Belgium
If you wish to exercise your right to oppose, question, access, rectify or withdraw the Data, you may contact us at the same addresses under the conditions described in Article 9 above.
Since this data is kept solely for evidentiary purposes, it must be archived so that it no longer appears in the active database and can only be accessed by persons authorized by virtue of their function.